- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
They replaced both fuel pumps and were diligent in finding needed parts. My vehicle is 30+ years old and parts are hard to find. They also fixed my door locks. Great company. Very professional in their work and top notch customer service!
I was extremely pleased with my experience with Runway Imports. The staff was very courteous and explained what they were doing and gave me an estimate of the charges before doing the work. Ron worked very hard to finish my car on time and fixed a problem I had for over 2 years with the air conditioning . Everyone I came in contact with was very professional and polite. I will definitely use them again!